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back to the seller straight away, explain the problem and say what
you want done.
If you aren't happy with the outcome, get advice. Contact your
local Trading
Standards Service (sometimes called Consumer Protection
Department). Their address is in the phone book under your local
council or, in Northern Ireland, the Department
of Economic Development. Or go to a Citizens
Advice Bureau or consumer advice centre. See the phone book
for details.
If a dealer is a member, one of the trade associations listed
opposite may be able to help. There is a code of practice for
dealing with complaints.
You can go to court or use a trade association
conciliation/arbitration scheme. A consumer adviser can explain
the procedure.
OFT Consumer Information Line
For guidance on where practical help may be obtained if
problems arise in the purchase of goods and services.
Tel: 08457 22 44 99
(Calls charged at local rates)
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For
complaints about used cars and repairs/servicing in England, Wales
and Northern Ireland:
The National Conciliation Service
Retail Motor Industry Federation (RMIF)
2nd Floor, Chestnut House
9 North Street, Rugby CV21 2AB
Tel: RMIF Motorline 0345 585350
For
complaints about used cars and repairs/servicing in Scotland:
Customer
Complaints Service
Scottish Motor Trade Association Ltd
3 Palmerston Place, Edinburgh EH12 5AF
Tel: 0131 225 3643
For complaints about cars still under a
manufacturer's warranty:
The Consumer Relations Adviser
Society of Motor Manufacturers
& Traders
Forbes House, Halkin Street
London SW1X TDS
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